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Privacy policy


Paris Eventicket is concerned about the protection of personal data. It undertakes to ensure the best level of protection for your personal data in accordance with the European and French regulations applicable to it in terms of personal data protection.

We have done our best to ensure that our explanations are concise and easily understandable. However, if you wish to obtain further information or if you have any questions, please contact us using the contact details provided on the site in the "FAQ - Customer Service" section.

CNIL declaration: the site has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). In accordance with article 27 of the French Data Protection Act No. 78-97 of 6 January 1978, you have the right to access and rectify data concerning you. Registered with the CNIL under the number 1496434.

In accordance with the regulations in force (general regulations for the protection of data n°2016/679 and the law of 10 January 1978 relating to data processing, files and liberties as amended), you may exercise your rights (information, access, opposition, rectification, deletion) on the personal data concerning you at any time, subject to proof of your identity. For more information, please refer to the paragraph Your Choices, Your Rights .

Paris Eventicket uses my personal data mainly for the following purposes :

+ The management of orders and customer relations :

We need information about you for the management of your orders and the follow-up of your orders (e.g. shipments, invoices, accounting and in particular the management of customer accounts, customer relationship management, complaint management).

+ The payment of your orders :

When you pay on the site, your payments are secure. Paris Eventicket does not collect your payment data but only a transaction identifier. All of your bank details are collected solely by our payment service provider (Ingenico) to ensure the security of your payments.

+ Payment at the time of purchase :

When you pay for an order, the card used for payment is kept for the time necessary for the transaction and then for 15 months after payment to ensure proof of the transaction.

+ The personalization of our services and the messages we send you:

Your data allows us to improve and personalize the services we offer you and the communications we send you. For example: we may send you personalized emails or recommend products similar to those you have already purchased or viewed that match your interests.

+ The security of our site :

We collect certain navigational data to enable us to ensure the security of our services and to detect, prevent or trace any attempt at malicious or computer intrusion or any violation of the terms of use of the ticketing service.

+ Customer knowledge and the statistics and performance of our site :

We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the ticketing service we offer. We perform audience measurement, such as measuring the number of page views, the number of visits to the site, as well as visitor activity on the site and the frequency of return visits.

1 - What personal data is collected about me?

WHAT DATA?

In particular, we collect and process your surname, first name, address, email address, password, telephone number, connection and navigation data, order history, preferences and centres of interest, products consulted, delivery incidents, complaints.
The compulsory or optional nature of the data is indicated to you at the time of collection by an asterisk. Some data is collected automatically because of your actions on the site, other information may be transmitted by partners.

WHEN ?

We collect the information that you provide us notably when :

you create your customer account on the siteyou place an order on the siteyou browse the site and consult productsyou contact our Customer Serviceyou see our ads

2- What communications am I likely to receive?

+ Service emails :

Following an order or as part of the follow-up of a contract you will receive an email in order to allow you to follow your order or the execution of your contract (order confirmation). These service messages are necessary for the proper execution of the orders and services you have requested.Following an order or as part of the follow-up of a contract you will receive an email in order to allow you to follow your order or the execution of your contract (order confirmation). These service messages are necessary for the proper execution of the orders and services you have requested.

+ Paris Eventicket Newsletters :

Following the creation of your account and if you have not objected, you will be able to receive information and offers from Paris Eventicket by electronic communication (email). These newsletters allow you to keep up to date with Paris Eventicket news and the advantages that you can benefit from on products similar to those that you have already ordered or consulted on the Paris Eventicket website. We measure the opening rate of our electronic mailings in order to adapt them to your needs.

+ Telephone contact :

If you have not objected, you can be contacted by customer service for the follow-up of the order.

+ Artists and events alerts:

We can offer you alerts in order to be kept informed by e-mail of an availability or news of interest to you. These alerts allow, depending on the case: to be informed punctually of the next availability of an event that interests you (sale, presale, return of tickets). to have recurring information on the news of an author, artist, band ... The inscription to the alert is done by clicking on the button => on the artist page, the event page and the newsletter.

3 - On what legal basis and for how long are my personal data processed?

The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of personal data. You will find below the legal bases and storage periods that we apply to our main processing operations.

+ Among the applicable legal bases :

The contract: the processing of personal data is necessary for the execution of the contract.The consent: you agree to the processing of your personal data by means of an express consent (check box, click on the => button).

You can withdraw this consent at any time (via the "FAQ - Customer Service" form and newsletter unsubscribe link).
Legitimate interest: Paris Eventicket has a commercial interest in processing your data that is justified, balanced and does not infringe on your privacy. Unless there are exceptions, you may at any time object to processing based on the legitimate interest by notifying Paris Eventicket.The law: the processing of your personal data is made compulsory by a legal text. 

+ STORAGE PERIODS : 

Most data (e.g. customer account information and order history) is kept for as long as you are an "active" customer and for a period of 6 years from your last activity (e.g. purchase, login to your account or expiry of a contract. Your data is then archived with restricted access for an additional period of time for limited and legally permitted reasons (payment, warranty, disputes). After this period, they are deleted. 

Customer account information and orders: 6 years from the date of the last purchase on the account (A customer is active for example when making a purchase or logging into his account) - Archiving 5 to 10 years.

Newsletter subscribers: 3 years from your registration unless you inform us that you wish to continue to receive newsletters.

Payment card information: 15 months from the date of payment.

4- Who are the Recipients of my data? 

The data that we collect may be transmitted to service providers, which Paris Eventicket uses for the realization of the ticketing service for the purposes mentioned above, for example for the management, execution, processing and payment of your orders, as well as for marketing operations.
You may at any time withdraw your consent or object to the use of your data as described above:

FAQ - Customer Service" form By mail to: Paris Eventicket 5, Avenue s. Paris 75016 France

If you proceed by email or mail, you must indicate your name, first name, email and address and mention the reason for your request and/or the right you wish to exercise. In order to allow us to understand your request, you may, for example, specify one or more of the following reasons:
To stop commercial prospecting: "Stop email".To delete your customer account " Delete my account "

+ SOCIAL PLUG-INS :

The site uses "plug-ins" or social modules. These include the small "like" and "share" buttons on third party social networks such as Facebook, Twitter, Instagram that you can find on the site. They allow you to "like" and share information from the site on social networks. If you use the plug-ins (e.g. like), your actions can be recorded and published on your social network accounts depending on the settings of your social network account. If you do not want social networks to publish your actions from the plug-ins to your social network accounts, you must log out of your social networks.

5 - Your choices and your rights :

+ Your Choices :


When we base our treatment on your consent, you can withdraw it as indicated below.
To stop receiving our commercial prospecting information, you can change your preferences in your account, or follow the unsubscribe instructions that appear in all the emails we send you, or contact us so that we do it for you.

To decline the use of cookies and tracking tools, you can change your browser settings to limit the cookies that can be enabled. These settings are usually found in the "options" or "preferences" menu of your browser.

To decline personalization, you can change your preferences in your account. If this option is not available, you can contact us and we will do it for you.

+ Your Rights :

You also have rights as to how we use your personal information, including : 

the right to object to the processing of your data by us,the right to request that your information be deleted or restricted in the future,the right to request a copy of the information we hold about you,the right to correct, amend or update the information you have provided to us (when you have an account with us, you can also do this by logging in and updating your information), 

To exercise any of the foregoing rights, please contact us. Please note that although we carefully assess each request we receive, your rights may differ depending on where you live, and we may not always have to comply with your request. In these cases, we will explain why.

6 - The security of your information :

We have security measures in place to protect your information. The security measures we use are implemented according to the type of information collected. 
We only retain your information for the time necessary to provide the services you request for the purposes described in this policy and for legal purposes that require us to retain the information. We securely delete your information when it is no longer required for the purposes described, in accordance with our company policies. 

7 - Contacting us:

If you have any questions about the above or about our approach to data protection, please know that our team is at your disposal: The "FAQ - Customer Service" section or by phone at (+33) 1 86 95 04 07 - (Price of a local call) 

Last update: March 30, 2020